Gestión de la calidad universitaria: UNA visión desde la experiencia
DOI:
https://doi.org/10.15359/ree.2004-Ext.8Abstract
The objective of this paper is to contribute with the study of quality management in a Higher Education institution and in its programs. The first part addresses the concepts of quality, leadership, evaluation, self-evaluation and accreditation. Then, we present the background of and achievements in the process of developing a high-level quality management at Universidad Nacional. Finally, the elements that must make up a quality management system are proposed.
References
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de Chile. 2002.
Sánchez, V. y Alfara, G. (1997). Informe final Proyecto de autoevaluación, Programa Columbus. Seminario Internacional Proyecto Alfa/Columbus. Heredia, Costa Rica.
Silva, M. (2001). Gestión Calidad y Evaluación Externa. Taller internacional de capacitación de potenciales coordinadores de equipos de pares académicos para la evaluación externa del SICEV AES.
Universidad Nacional (1993). Estatuto orgánico. Heredia, Costa Rica.
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